I wrote an article a few years ago about how difficult it is for non-tech people to manage the fiddly bits required to run a Windows computer. It’s one of the things that drove the transition from computers to phone and tablets.
An interesting thing is happening today. The explosion of devices, products and services is causing just as much confusion and frustration in the world of mobile devices. […] continuedRead more
Microsoft has two giant identity systems set up by different divisions of the company – one system for personal accounts, a different system for “work or school” accounts. It’s confusing. There is a team at Microsoft trying to make it less confusing; they may be doing things behind the scenes but there has not been any visible change in the last two years. […] continuedRead more
Microsoft does not have an ecosystem for consumers or small businesses in 2018. There is very little synergy between Microsoft products and almost nothing locks us into Microsoft products when we move from one category to another.
It makes old-timers sad to think of the past, because Microsoft had a successful ecosystem for decades. […] continuedRead more
Every month at Microsoft, a team of highly paid professionals writes words on slips of paper. They always include “Microsoft,” “Windows,” “Office,” “365,” “Pro,” “Home,” “Business,” “Enterprise,” “Azure,” “Surface,” and “Online.” They put the slips of paper into a hat and jumble them around. Then they randomly pick out three or four and lay them on a table. […] continuedRead more
Microsoft has a problem with names. It needs to seek help. I would suggest sympathy but I’m not feeling very sympathetic.
If you’re an old timer, you may remember when Outlook was a mail program that ran on Windows computers. Those were simpler times.
It’s still that, of course, but it is so many more things now! […] continuedRead more
Overwhelm (verb) Defeat completely; give too much of a thing to someone; inundate
Microsoft’s roadmap for business apps and services is overwhelming.
Good news! It’s also not for you, my loyal small business readers. I’m going to list a staggering number of upcoming Microsoft products and services to give you an idea what the company is up to, but I give you permission to pay no further attention to any of them. […] continuedRead more
Last week Microsoft candidly acknowledged that it has created a confusing and frustrating tangle with its two identity systems – personal Microsoft accounts and business Office 365 accounts. According to Microsoft, four million people use the same email address to log into their personal Microsoft account and their business Office 365 mailbox. […] continuedRead more
Microsoft has had a bad month. In this article I’ll tell you about some of the problems with recent updates from Microsoft. In the next article, I’ll take a broader look at the long-term corrosive effects of a breakdown in Microsoft’s internal controls for approving updates.
Let me start, though, with a word of caution. […] continuedRead more
Google introduced a new app for video chats last week. Google Duo makes one-on-one video chats as easy as possible, with nothing required except a phone number and someone on the other end who’s running the app or willing to install it. Google Duo doesn’t even require a Google account. Setup takes only a moment, and once it’s set up it literally requires only a single tap to start a call. […] continuedRead more
Microsoft has two different types of accounts. Many of you have credentials – an email address and password – for both of them.
Years of marketing and branding blunders have made it very difficult to describe how Microsoft has organized these accounts. Many people are frustrated because they cannot understand what accounts they have or where each one is supposed to be used. […] continuedRead more
In 1980, Bill Gates declared that Microsoft’s goal was to put a computer on every desk and in every home.
In 2015 Microsoft will announce that it can put a computer in every pocket. Later this year, Microsoft is going to introduce smartphones that turn into computers, using technology named Continuum that’s built into Windows 10. […] continuedRead more
Microsoft wants Skype to be everywhere. It got a little over-zealous with a poorly-designed version of Skype for Windows 8 that never caught on and is being discontinued, but it rallied this week with a new version of Skype that runs in a web browser.
Skype was acquired by Microsoft in 2011. […] continuedRead more