Here’s a blog item that we can all sympathize with, written by a Microsoft employee.
“Why can’t it ‘just work’?…
“(subtitled – Isn’t technology supposed to be making our lives easier? Simpler? Less complicated?)
“I hear that all the time – why can’t it just work? I say it all the time – why can’t it just work?
“… I am growing increasingly frustrated with the complexity of technology and how difficult it is to get what should be ultra simple things to work properly and consistently in today’s world. I can write a letter to my cable company, the airlines, the hotel Internet provider expressing my frustrations above, but unless a few thousand other people do as well, not much will come of it. I work for Microsoft though. I should be empowered to effect change within this company and in the products and technologies we provide to……everyone.
“It should just work.”
His examples are drawn from the real world – digital cameras that turn themselves off, a crashing XBox 360 – but of course we feel it every day that we use a computer, as we wrestle with Windows and software and devices that just don’t work.