Microsoft

Outlook Disconnected From Office 365? Try Disabling IPv6

Outlook disconnected? Try disabling IPv6

(This tip is for IT pros. Non-technical readers should still read this article because it involves a thrilling mystery, it teaches important lessons for healthy living, and it has a fresh minty aftertaste. But if you’re not sure, don’t do anything to your computer without the support of your trusted IT support person.)

Outlook 2013 and 2016 can occasionally lose their connection to an Office 365 hosted Exchange mailbox. […] continued

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Google Changes Its Programs For Storing Photos And Files Online

Google Backup and Sync

Google is changing the programs that Windows and Mac computers use to store photos and files online. You’re not required to do anything right away but some of you will be prompted to update to a new program in the next few months. Let’s see if we can unravel some of the details of Google Backup and Sync, and Drive File Stream. […] continued

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Do Not Call The 800 Number!

Do not call the 800 number for "tech support"!

(This is a slightly modified version of an article originally published on March 2, 2016. Phony warnings about viruses continue to be the most common online scam in 2017.)

If your computer displays a message while you are browsing the Internet claiming that you have been hacked or infected with a virus, it is a lie by criminals. […] continued

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Improved Calendar Sharing For Office 365 Users

Outlook - OWA webmail calendar sharing

Here’s a tip for business Office 365 users that I wish I’d known about sooner. Early this year, Microsoft significantly improved the experience of sharing Outlook calendars. The secret is to share your calendar in webmail instead of doing it from the Outlook desktop program.

Office 365 webmail (aka Outlook Web Access, OWA, “Outlook on the web,” and too many other names) can be viewed at https://mail.office365.com. […] continued

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Create PDFs With Your Phone

Scan documents and create PDFs with your phone

One of the technology challenges in 2017 is simply remembering what can be done with your phone or computer. It’s easy to add apps to your phone or install programs on your computer; it’s harder to remember them a few weeks later when you have something new to do.

There are several ways to create PDFs with your phone. […] continued

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The Latest Microsoft Branding Failures

How Microsoft chooses brand names

Every month at Microsoft, a team of highly paid professionals writes words on slips of paper. They always include “Microsoft,” “Windows,” “Office,” “365,” “Pro,” “Home,” “Business,” “Enterprise,” “Azure,” “Surface,” and “Online.” They put the slips of paper into a hat and jumble them around. Then they randomly pick out three or four and lay them on a table. […] continued

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Feel The Excitement Of Windows 10 Shared Experiences

Fix your account - Windows 10 Shared Experiences

Now that you’re finally getting the “Creators Update” for Windows 10 – you know, the one that was “released” in April – you might have seen the above window appear in the lower right corner. “You need to fix your Microsoft Account for apps on your other devices to be able to launch apps and continue experiences on this device.” In fact, some people are getting that message over and over and over and over until they want to scream. […] continued

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Outlook And The Never-Ending Password Prompt

Outlook password prompt

This is a frustrating story of a poorly-defined bug with no solution. Feel free to look away if this doesn’t apply to you.

Starting a month ago, Outlook began prompting a few of my clients for passwords. It has been prompting them a lot. At its worst, Outlook password prompts are popping up every ten or fifteen minutes. […] continued

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The Case Of The Missing Eye

Security - the case of the missing eye

Let’s track down a bad guy. Looking through the clues will help you catch the next criminal that tries to trick you with a malicious email message.

I received many reports last week of phony messages that appeared to be from Microsoft, Paypal, and others. There are some examples below. One of them was clever in an interesting way that will remind you of how careful you need to be. […] continued

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A Possible Fix For The Excel Slow File Opening Bug

Excel & the Realtek WavesMaxxAudio bug

Previously: What To Do When Excel Opens . . . Very . . . Slowly . . .

Windows is weird.

A year ago I wrote an article about an Excel bug: occasionally there is a 30-60 second delay after clicking on an .XLSX file before the Excel logo appears and the file opens. […] continued

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The Fast And The Slow Of Windows 10 Updates

Windows 10 updates - announce fast, deliver slow

A few months ago, Microsoft announced that there will be two major updates for Windows 10 every year, in March and September. These are the big updates that bring Exciting New Features™, in addition to the regular monthly or more-than-monthly security updates. Microsoft said it is committed to making the update process “predictable.” So you know we can count on it! […] continued

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Google And The Quest For One True Answer

Google and the quest for One True Answer

The European Union’s head of antitrust enforcement hit Google with a $2.7 billion fine last week because of a shopping service you’ve never heard of.

The EU’s action comes after seven years of tussling with Google. The case was almost settled in 2014 but intense lobbying caused the proposed settlement to fall apart and led to the much stricter punishment announced last week. […] continued

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Microsoft Hides Control Panel For Your Own Good

Windows 10 power user menus

The picture above shows the menu that comes up when you right-click the Start button in Windows 10. Many of you haven’t seen it. It’s full of things that burrow deeply into the system controls. That’s why it’s usually called the “power user menu.” I use it constantly.

On the left is the power user menu as it has appeared pretty consistently since Windows 10 was released. […] continued

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What’s The Matter With Office?

Office programs - as solid as a rock slide

The programs in Microsoft’s Office suite should be as solid as a rock. Lately that phrase doesn’t seem to mean what it used to mean.

The core Office programs are mature. They’re downright elderly. Microsoft Word and Excel are more than thirty years old. The Outlook program for Windows is 20 years old. […] continued

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Ransomware And Other Scary Monsters

Ransomware and other scary monsters

The chances are good that you weren’t affected by the ransomware attack that began Friday and is still in progress around the world. In fact, it’s very likely that it’s not a threat to you, even if you click on its evil link. I’ll tell you some of the reasons for that. […] continued

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