Microsoft does not have an ecosystem for consumers or small businesses in 2018. There is very little synergy between Microsoft products and almost nothing locks us into Microsoft products when we move from one category to another.
It makes old-timers sad to think of the past, because Microsoft had a successful ecosystem for decades. […] continuedRead more
If you’re an individual or small business Windows user, you might have the wrong idea about how Microsoft is doing.
We all tend to generalize from our own experiences. You can be forgiven for thinking that Microsoft’s future is dim when Outlook has just crashed or you’re paralyzed by an unexpected and unwelcome Windows update. […] continuedRead more
Every month at Microsoft, a team of highly paid professionals writes words on slips of paper. They always include “Microsoft,” “Windows,” “Office,” “365,” “Pro,” “Home,” “Business,” “Enterprise,” “Azure,” “Surface,” and “Online.” They put the slips of paper into a hat and jumble them around. Then they randomly pick out three or four and lay them on a table. […] continuedRead more
Overwhelm (verb) Defeat completely; give too much of a thing to someone; inundate
Microsoft’s roadmap for business apps and services is overwhelming.
Good news! It’s also not for you, my loyal small business readers. I’m going to list a staggering number of upcoming Microsoft products and services to give you an idea what the company is up to, but I give you permission to pay no further attention to any of them. […] continuedRead more
Last week Microsoft candidly acknowledged that it has created a confusing and frustrating tangle with its two identity systems – personal Microsoft accounts and business Office 365 accounts. According to Microsoft, four million people use the same email address to log into their personal Microsoft account and their business Office 365 mailbox. […] continuedRead more
Microsoft has two different types of accounts. Many of you have credentials – an email address and password – for both of them.
Years of marketing and branding blunders have made it very difficult to describe how Microsoft has organized these accounts. Many people are frustrated because they cannot understand what accounts they have or where each one is supposed to be used. […] continuedRead more
In some ways Microsoft did not have a great year in 2014. Windows 8 deserves better but it can only be called an interesting failure and Microsoft is anxious to put it in the rear view mirror. Windows Phone does not show any sign of gaining momentum.
There is better stuff coming from Microsoft. […] continuedRead more
Servers fail without warning sometimes.
This is what happened in a law office last month when the server failed. Each failure has its own story and the details of your story will be different if you’re ever in this position, but there’s a broad point to be made: unexpected downtime has become hard to tolerate. […] continuedRead more
[June 16, 2016: an updated version of this article can be found here: Understanding Microsoft Work And Personal Accounts.]
Microsoft has taken great strides towards simplifying its products and services. It has discarded products that were overlapping (Live Mesh discarded in favor of Skydrive, Messenger discarded in favor of Skype), it has streamlined its product names (rebranding the Windows Live services, for example), and introduced the consistent interface used on Windows computers, servers, tablets and phones. […] continuedRead more